Help Centre

Welcome to the Emarket Help Centre! We're here to support you every step of the way as you shop your favourite local products, all in one place. Below you'll find answers to frequently asked questions and ways to get in touch with our team.

💬 Frequently Asked Questions (FAQs)

1. How do I place an order?

Simply browse by category or vendor, add your items to the cart, and check out securely using our easy-to-use checkout system.

2. Where do you deliver?

We currently deliver within Gaborone and surrounding areas. More regions are coming soon!

3. How much is delivery?

Standard delivery within Gaborone is P30. Delivery fees may vary by vendor or location and will be shown at checkout.

4. How long will my delivery take?

We aim to deliver all orders within 1–2 business days. You’ll receive an update once your order is dispatched.

5. Can I track my order?

Yes! After placing your order, you’ll receive a confirmation email and delivery update. Tracking features will be coming soon.

6. How do I contact customer support?

Email us anytime at admin@emarketbotswana.com or send us a message via our contact form below.

7. What if there’s a problem with my order?

If you received the wrong item, your product arrived damaged, or you have a concern, please reach out within 48 hours of receiving your order so we can resolve the issue quickly.

🧾 Order Support & Returns

We take pride in working with trusted vendors. If you need assistance with:

• A missing or delayed order

• A return or exchange

• Updating your delivery information

Please contact us via admin@emarketbotswana.com with your order number and a short description of the issue.

📨 Contact Us

General Inquiries:
📧 admin@emarketbotswana.com
📞 +267 77740695

Operating Hours:
Monday – Friday: 9am–5pm
Closed on weekends and public holidays

💡 Still Need Help?

Fill in the form below and our team will get back to you within 24–48 hours.